Terms

1. SCHEDULE

Check-in time is from 16:00. Check-out must be done by 11:00 am. Early or late check-in and check-out are subject to availability and may incur an additional cost. Requests must be made as soon as possible and will only be effective with authorization from the Administration.

2. IDENTIFICATION OF GUESTS

Upon check-in, it is mandatory to present a valid original identity document with photo and, in the case of direct booking, delivery of the deposit. In case of failure to present the documents and the availability of the deposit, the Administration reserves the right to prohibit access to the accommodation in a justified manner.

3. PAYMENT METHODS AND CANCELLATION POLICY

The reservation can be cancelled/changed 30 days before the arrival date, without additional costs. Any cancellation or change after this period implies the charge of the total amount of the reservation. In case of no-show or early departure, the reservation will be charged in full. 50% of the total amount of the reservation will be charged upon confirmation. The remaining amount will be charged during the 30 days prior to check-in at the property. Reservations made within 30 days prior to entering the accommodation will be charged in full at the time of confirmation. If it is not possible to carry out any scheduled charge in accordance with the accepted booking conditions, it may be cancelled without the right to a refund of the amounts already paid. Reservations can be paid by cash, bank transfer or other previously agreed means.

4. AGE AND EXTRA BEDS POLICY

Accommodation for adults. Children from 12 years old can stay with their parents or legal guardian. The rooms admit a maximum of two people and a baby.

It is not allowed to host unregistered people and beyond the number established per apartment.

5.BREAKFAST

Self-catering apartment.

6. BED LINEN AND BATHROOM

We provide guests with high quality bed and bath linen, 100% cotton. Due to our ecological conscience, we ask you to reuse your towels.

7. CLEANING SERVICE

Cleaning service is free and available for bookings of more than 7 nights. The day and time of the intervention will be previously scheduled with the guest and according to the convenience of both parties. This service is not optional.

8. DUTIES OF GUESTS

Comply with apartment rules. Respect service schedules: check-in, check-out, and cleaning. Respect the quiet hours, between 22:00 and 08:00. Take care and respect the assets in the apartments and condominium, which are made available to the guest. Respect service personnel and their working hours. Communicate with the management team whenever you find any irregularity in the contracted service.

9. GENERAL RULES

  • Pets are not allowed.
  • Towels, blankets, and pillows are for personal use inside the apartment. It is forbidden to take them out of the apartment for any other purpose. Guests have beach towels available for use outside the apartment. Visitors are not allowed, all people must be identified at check-in.
  • The use of common areas for washing and drying clothes is not allowed and it is not allowed to hang clothes or towels on windows and balconies.
  • Eating in the room is prohibited.
  • Smoking is strictly prohibited inside the apartments. For this purpose, use the outdoor area located on the terrace. Disobedience to the smoking ban inside the apartments will be penalized with a surcharge, corresponding to the value of one night, which will be used for cleaning and eliminating the odours left.
  • The use of devices that work with heat resistance is strictly prohibited, as they may cause irreparable damage. Any damage caused by guests to objects, furniture or property in the apartment will be the sole responsibility of the guest.
  • The use of the common spaces of the building obeys the rules contained in the condominium regulations.
  • The outdoor pool is only open during the bathing season, which normally corresponds to the beginning of summer. You should always request information about its use.
  • The repair of the goods must be paid in cash and on the spot, at the prevailing market price.
  • In case of doubt, please ask more information.


10. INFORMATION AND RESPONSIBILITIES

It is the sole responsibility of the guest: The care and safeguarding of personal objects or documents such as passports, credit cards, jewellery, electronic devices, suitcases, or wallets. Make sure to close doors and windows when leaving the apartment, as well as the access doors to the interior of the building, when entering or leaving it. The surveillance of your vehicle parked on the public road.

The Administration declines any responsibility for the loss of money, documents, or other valuables.

The Administration is not responsible for damages or thefts of vehicles parked on public roads, or for damages caused by natural phenomena, because of floods or fires or by acts of vandalism practiced by third parties.

11.IT IS NOT ALLOWED

  • Possession or use of any type of legally prohibited substance.
  • The carrying or use of weapons.
  • The use of violence, whether indeed or words. Discrimination based on gender, race, colour or social status.
  • The introduction of unregistered persons into the apartment. Failure to comply with this rule may trigger the immediate cancellation of the reservation, without the right to refund.
  • Smoking or cooking in areas not intended for this purpose.
  • The entry of pets.


12.TO BE TAKEN INTO ACCOUNT

The Administration reserves the right to unilaterally cancel the stay and request the vacancy of the apartment when it is verified that it is being used by people who are intoxicated, under the influence of drugs or practicing potentially illegal activities, as well as violent or disrespectful behaviour in gestures or words of any kind.

The Administration reserves the right to prohibit access and accommodation to anyone who proceeds inappropriately or contrary to the Terms & Conditions established in this document.

For any additional information, we are at your disposal by calling +351 967004085 or +351 967010707, from 9 am to 7 pm.